Return Policy
At LeoSteph Printing Services, we take great pride in delivering top-notch printing services to our customers in Lagos, Nigeria. However, we understand that certain issues may arise, and we are committed to ensuring a fair and transparent return policy. Please review the following terms and conditions regarding returns and refunds.
1. Eligibility for Returns
Returns or reprints are only eligible under the following circumstances:
- Products received are damaged or defective.
- Incorrect product or print specifications delivered (e.g., wrong size, color, or design).
- Errors in printing that deviate from the approved design provided by the customer.
2. Conditions for Returns
To process a return, the following conditions must be met:
- Products must be returned within 7 days of delivery.
- Original packaging and proof of purchase must be provided.
- Products must not show signs of misuse or intentional damage.
3. Non-Refundable Services
Certain services and products are non-refundable, including:
- Design fees and customization services.
- Errors due to incorrect information or designs submitted by the customer.
- Products that were approved for printing but have minor color variations due to printing limitations.
4. Refunds and Reprints
If your return request is approved, we offer the following options:
- A reprint of the original order at no extra cost.
- A full or partial refund, depending on the nature of the issue.
- Store credit for future orders.
5. How to Initiate a Return
To initiate a return or reprint, please contact our customer service team via:
- Email: Contact@leosteph.com
- Phone: 08081606883
- Visit our office at 3 Sunday St, off Shipeolu Street, Somolu, Lagos 234001, Lagos,Nigeria
Thank you for trusting us with your printing needs. We value your satisfaction and will do our best to address your concerns promptly.